Dispatch and Delivery Times
DELIVERY WITHIN ITALY
Delivery is free for all orders of €80 and over (inc. VAT).
For orders of €79.99 or less, delivery within mainland Italy is €6.90.
We do not deliver to any of the MINOR ISLANDS (except Sicily and Sardinia) or to remote postcodes; if this affects you and you would like to place an order, please email us at [email protected].
Shipping costs depend on the country of destination, enter the delivery address to know the amount.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
We pack and dispatch your order within 1 to 10 working days, depending on stock availability in the warehouse.
From the moment we hand your package over to the courier, you will receive it in 24-48 hours (Italy) or 36-72 hours (abroad), except in the event of strikes, bad weather, emergency situations or miscellaneous delays.
DO I HAVE TO REGISTER TO PLACE AN ORDER?
When you decide to make a purchase, you can decide whether or not you want to register.
The registration procedure involves entering the required information and submitting the completed form. You will then receive an email with a link to follow in order to confirm your registration. If you have followed all the steps but have not yet received the email with the link, we recommend that you check your spam folder.
If you do not want to register with a username and password, you can still place an order by ticking the GUEST USER box. However, this method will require you to insert your details so that we can deliver your order.
I’M PLACING AN ORDER BUT THE SYSTEM DOESN’T RECOGNISE MY EMAIL ADDRESS - WHAT SHOULD I DO?
The email address must be inserted in the relevant field, ensuring that there are no blank spaces at the beginning or end of it. If the system autofills your email address, DO NOT ACCEPT IT - instead, manually type it into the field.
If the problem persists, please contact us via email or on our WhatsApp support number: +39 3276660258.
WILL I BE NOTIFIED BY THE COURIER BEFORE DELIVERY?
When your order is leaving our warehouse, you will receive a dispatch confirmation email with the courier’s tracking number. You will be able to click on the link to view the status of your order from 8pm the same day.
On the day of delivery, you will receive an automatic email from the courier. It is not possible to find out the delivery time in advance, and the driver will NOT call you to make arrangements. As such, we recommend that you provide easily-identifiable addresses with a house number and the name of the recipient which matches the name on the entryphone, and to ensure that there is always someone at home to accept the delivery.
MY DELIVERY IS DELAYED, WHO SHOULD I CONTACT?
If your package is not delivered within the expected timeframe, we recommend that you contact Cocorò via email at [email protected] or via the WhatsApp support number: +39 3276660258. The status of the delivery will immediately be checked to find out the reason for the delay.
THE COURIER ATTEMPTED DELIVERY WHEN I WASN’T AT HOME - HOW CAN I GET MY PARCEL?
The courier will usually make a second delivery attempt before placing the package in storage for a fee of €12. We will do everything we can to avoid incurring these storage costs, so please ALWAYS provide a delivery address where someone is home to accept the package.
If the package cannot be delivered due to the incorrect details being provided, it will inevitably be put into storage and the €12 fee will be incurred.
If you do not wish to collect the package, it will be returned to Cocorò’s warehouse and you will be issued with a refund for the goods, net of the costs incurred for their delivery, storage and return. As such, we recommend that you provide easily-identifiable addresses with a house number and the name of the recipient which matches the name on the entryphone.
WHAT SHOULD I DO IF THE PACKAGE IS DAMAGED?
If one of the packages you receive is damaged, you should sign for it with the note “accepted with reserve - package damaged”.
For greater protection, it is essential to sign the packing slip with the words “accepted with reserve - goods received unchecked” so that the delivery company’s insurance is obliged to compensate for any damage, even if it not immediately clear. Should this occur, Cocorò must be notified of the condition of the package by and no later than 3 days after receipt of the goods. Claims made after the third day following the arrival of the package will not be taken into consideration.
WHAT SHOULD I DO IF THE PRODUCTS DELIVERED ARE DAMAGED OR INCORRECT?
If, once you have opened the package, you find any damage to the goods themselves or your order is incorrect, please document this and notify Cocorò via email at [email protected] or via the WhatsApp support number +39 3276660258 within and no later than 3 working days.
We advise you to check the condition of the items you have received immediately, as it will not be possible to accept requests for replacement due to damage after the third day following receipt of the package.